24/7 Control Room
Mount Pleasant provides a professional First Notice of Loss service designed to capture incident details quickly, support the driver at the roadside, and coordinate the next steps from recovery through to secure storage, repair, replacement vehicle support and onward reporting.
One point of contact from incident to next action
Our FNOL service helps your customers and drivers at the moment they need support most. We collect the right information, arrange practical assistance and keep stakeholders updated with clear, useful information.
Capture key accident details, vehicle information, location, driver details and immediate requirements.
Provide calm, practical guidance to the driver and arrange roadside or recovery support where required.
Dispatch or coordinate recovery, secure storage and onward movement through our operations team.
Record the facts needed by insurers, brokers, fleet operators and claims handlers.
Support the next stage with repair, MOT/workshop options, secure storage and vehicle logistics.
Keep customers and stakeholders informed with professional communication and operational updates.
We can act as the first operational contact for incidents, helping to reduce delays and keep the process moving.
The driver, customer or stakeholder contacts our control room with the first details of loss.
We record the incident details, vehicle data, location, condition, parties involved and immediate risk.
We arrange recovery, roadside support, secure storage, repair routing or onward movement as needed.
We provide the necessary updates and information to the relevant client, insurer or claims handler.
We can discuss your required call scripts, data capture points, escalation process, reporting format and operating hours.
Start a discussionFNOL works best when the first call is handled by a team that understands real roadside incidents, vehicle recovery, storage, repair routes and customer reassurance. Our recovery background means the first response is practical, informed and focused on resolving the immediate problem.
Speak to our team about building an FNOL process for your customers, fleet or claims operation.
